FAQ & Known Issues

Google login is restricted to @pide.org.pk email addresses only. If your Google account uses a different domain, you must use username/password authentication. Contact the system administrator if you need an account created.

Sessions expire after a period of inactivity for security. Save your work frequently. If you are working on a long form, consider saving as draft before stepping away.

Your role does not have permission for that page. Check the Role Permissions guide to see what your role can access. If you believe this is an error, contact your ORIC administrator.

Use the "Forgot Password" link on the login page. A reset link will be sent to your registered email. If you do not receive it within 5 minutes, check your spam folder or contact the system administrator.

• W Category: High-impact journals indexed in Science Citation Index (SCI) or Social Sciences Citation Index (SSCI)
• X Category: Recognized journals in Arts & Humanities Citation Index (AHCI) or Emerging Sources Citation Index (ESCI)
• Y Category: Other recognized peer-reviewed journals

If unsure, select the category you believe is correct and ORIC staff will verify during review.

Once submitted, you cannot edit directly. Contact ORIC staff to request the publication be returned for revision. If the status is already "Under Review," ORIC staff can send it back with comments.

No, not after submission. You must request a revision from ORIC staff to add or remove authors. All author changes are tracked in the audit log.

A locked publication is frozen for the reporting period and included in HEC/ORIC scorecard submissions. You cannot edit locked publications. If a correction is needed, contact ORIC staff — they can unlock it if the reporting period is still open.

Enter the amount in PKR Million with up to 4 decimal places (e.g., 2.5000 for 2.5 million). The system uses DECIMAL(18,4) precision — do not round figures.

Yes, ORIC staff can add or modify grant partners at any stage. Researchers can request partner additions through the grant view page.

Approved means the funding agency has accepted the proposal. Active means the grant has officially started and funds are being disbursed. ORIC staff transitions grants from Approved to Active when the project begins.

Supported formats: PDF, DOC, DOCX, XLS, XLSX, JPG, JPEG, PNG, GIF, TXT, CSV. Maximum file size: 10 MB per attachment. Executable files (.exe, .php, .js, etc.) are blocked for security.

See the Attachment Upload Guide for details.

This is a known issue that can occur if the storage directory was moved or cleaned. Contact the system administrator with the attachment ID and submission reference.

Only the submission owner (researcher) can delete their own attachments. ORIC staff and admins can view and download but cannot delete researcher attachments. All deletions are logged in the audit trail.

Check your Notification Preferences in Settings. Ensure the relevant categories (Workflow, Reminders) are enabled. Also check your email spam/junk folder. If the issue persists, contact the system administrator to verify the email queue is processing.

You can opt out of Reminders and some optional categories, but Workflow notifications (status changes on your submissions) are mandatory and cannot be disabled. Admin/Security notifications are also mandatory.

The system has deduplication logic to prevent duplicate storms. If you receive duplicates, it may be due to a double-submit or system retry. Report persistent duplicates to the administrator with the notification timestamp.

A reporting period corresponds to a fiscal year (e.g., FY 2024-25). All submissions, grants, and publications are associated with a reporting period for HEC scorecard reporting. Admins create and manage reporting periods.

All submissions in that period are frozen. No new edits can be made. The data is used for HEC/ORIC scorecard submissions. If corrections are needed after locking, contact ORIC staff — they can unlock specific records if justified.